Jr. IIoT Product Support Specialist / German

Job description

About IXON

IXON may still be a young company, but since our start in 2014, we have rapidly grown into a major international player in the industrial sector. We’ve made promises, and delivered on them. In doing so, we've created trust. With partners, with customers, with our employees.

Keeping machines running, that's why we do it. A machine builder’s job used to be done after delivering the machine. Nowadays, they remain involved throughout its entire lifespan. All to ensure that the machine runs as optimally as possible. But how? By connecting the machines to the cloud, in a platform in which all machine service and maintenance is managed. With the IXON Cloud platform and supporting hardware, we deliver the technology, so the machine builder can focus on what they do best: collaborate with clients, provide service, and share insights.

What will you be working on?

In this role you will be joining our Product Support team (5FTE) which is responsible for providing technical support to IXON’s national and international customers and colleagues. You will be handling first line technical support by answering and solving a wide range of technical enquiries. This goes both for the IXON hardware and software.

Your role will include:

  • Main focus on offering technical support to IXON customers and employees;
  • Testing hardware defects;
  • Reproducing bugs and reporting these to our Research & Development department;
  • Reporting feature requests;
  • Maintaining IXON demo/tour companies;
  • Determining and testing IXON solution possibilities;
  • Updating and maintaining internal technical and support documentation.

Job requirements

Who are we looking for?

Our ideal candidate has a strong customer focus and is responsible for correctly determining the question or issue and for offering help step-by-step. Another important aspect is consulting with customers to determine the best technical setup for their specific needs and requirements.

Does that sound like you? If you also meet the following requirements, you're the person we're looking for:

● Flawless German and English language skills, any other language would be considered a plus;

● You have a strong problem solving ability and the ability to work independently;

● You are customer and support oriented;

● Bachelor’s degree or equivalent (preferred);

● You have at least basic knowledge of IT Networking and you are motivated to educate yourself further on this subject.

Working at IXON

You’ll work closely with 50+ colleagues across Europe. Together we deliver a team effort. We value transparency, freedom and (personal) development that’s what you can expect from us. In return, we expect honesty, responsibility and flexibility.

A common philosophy is central to our work: Think Big, Start Small, Scale Fast. Our team is focused on making an impact – from day one. Set goals, roll up your sleeves and get cracking. But don’t worry, we never forget to have fun and enjoy ourselves. Whether it's a table tennis tournament, Christmas breakfast or a relaxed Friday afternoon drink, we always have a good time along the way.

Want to get in touch or apply for the job?

Do you have any questions about the job opening? Please get in touch with Krissie Vercoulen via +31 85 744 1105 or hr@ixon.cloud. Want to apply for the job? Send us your resume and cover letter by clicking the button below.

We do not appreciate unsolicited calls/resumes from recruitment agencies in response to this advertisement.